Question & Answer

Order

• Can I change my delivery address for an already confirmed order?
• Can I cancel my oder?
• Can I also order by telephone?

Payment

• When and how do I get my invoice?
• Which payment methods are accepted?

Shipping

• Can my delivery address differ from my billing address?
• Can I have my order delivered to a packing station or post office?
• With which shipping service provider will my package be shipped?
• What are the shipping costs?
• How long is the delivery time?

Returns

• How do I return an item?
• What are the return costs?
• What can I do if I receive a damaged item?

Newsletter

• What is the newsletter?
• How do I sign up for the newsletter?
• How often is the newsletter sent?
• How do I unsubscribe from the newsletter?

Contact

• How can you reach us?
• How long does it take to process my request?